Accessible Service Checklist
Ask “How can I help?’
- Focus on removing the barrier, rather than identifying the disability
- Avoid acting on stereotypes or making assumptions about what a person can or cannot do
- Be patient when a person needs time to understand, respond, etc.
Use person-focused language
Include the Active Offer
-
All Publications
“This publication is available in alternate formats upon request.”
-
Communications
“This communication is available in alternate formats upon request.”
-
Campus Events
“To ensure this event is accessible to all interested individuals, please advise of any accessibility needs in advance by contacting <insert contact info>.”
-
Employment/Volunteer Opportunities
“To ensure this employment opportunity is accessible to all interested individuals, please advise of any accessibility needs by contacting <insert contact info>.”
Create Accessible Documents
- Use the Accessibility Checker when creating documents in MS Office
- Click File
- Under Info heading, click Check for Issues
- Select Check Accessibility
- Provide a description in alternate text for photos, icons, or graphs
- Right click the image
- Select Format Picture
- Click Alt Text
- Enter a Title and Description for the image
- Considerations for an easy-to-read document
- Use 12 pt font size or larger
- Use sans serif fonts (no lines at the end of the letters) such as Arial, Calibri, Helvetica
- For regularly used forms or publications, save a plain text version to make responding to requests for alternate formats such as large print or braille copies easier
Plan Accessible Events
- Assess the venue before booking an event
- Check for accessible washrooms, entrance ways, doors, parking, signage, pathways, etc.
- Ensure the space can accommodate service animals, support persons such as sign language interpreters or waived admission, assistive devices such as wheelchairs or FM systems.
- Check for any accessible services that may be temporarily unavailable such as an elevator or accessible washroom.
- Provide notification with an explanation including the reason for disruption, how long the service will be unavailable, and a description of alternate facilities or services if available.
- Provide advance notice whenever possible.
Person accompanied by a Service Animal
- Welcome service animals to the campus. Under the Human Rights Code, service animals have the right to enter any place where the public is allowed.
- Do not pet, feed, or distract a service animal. They are a working animal.
Person accompanied by a Support Person
- Welcome support persons to campus.
- Speak directly to and make eye contact with the person you are providing service to, not the support person.
- Avoid charging fees to a support person such as admission. If you must, clearly state the fee and advise in advance.
Person using an Assistive Device
- Ask permission before touching or handling any assistive device.
- Do not move an assistive device out of the users reach.
- Let the public know what assistive devices you offer such as wheelchairs, elevators, stair lifts, etc.
Available in print format.